Frequently asked questions (Updated May 5 2013)
What is LiveCamNetwork?
LiveCamNetwork is a software as a service (or "SaaS") that we like to call the complete live video chat solution.
LiveCamNetwork allows you to broadcast live video chat from "chat hosts" (Also known as "webcam models" or simple "cam models") on your own website, and to then charge your customers a pay per minute fee to view, chat and interact with them.
Who is LiveCamNetwork for?
LiveCamNetwork is for anyone who wants to make money in the live video chat or webcams business, in any industry you like including Adult Entertainment, Psychic Chat, coaching, or consulting. LiveCamNetwork licensing is available for start-ups, existing businesses, or service providers.
Why should I consider LiveCamNetwork over anyone else?
Plenty of reasons including:
- - Best in class HD Video quality
- - Uses your merchant account or 3rd party credit card processor
- - Connect & trade live streams with other providers to increase chat model exposure and sales
- - Extremely powerful, fast, reliable and easy to use.
What is MiriCHAT and MiriSTREAM?
MiriCHAT and MiriSTREAM are companion pieces to LiveCamNetwork and represent the video chat encoder and video chat decoder of LiveCamNetwork respectively.
Is a website included with LiveCamNetwork?
Yes! LiveCamNetwork includes a stand-alone website ready to accept paying customers to your broadcasts, or, you can add it to your existing website.
What happened to the solo model license?
The solo model license has been replaced with the Basic license which provides all of the same options as the solo model license, but now allows an unlimited number of chat model broadcasters, just like the other more expensive licenses.
What is MBASE Virtual Studio?
MBase, the Virtual Studio Manager system, is an optional service that allows you to Network with other 2Much customers running LiveCamNetwork, and increase your revenues by buying and selling live broadcasts to and from each other, at virtually any price you like. Mbase allows your broadcasters to appear on other LiveCamNetwork websites thereby increasing their exposure on the Internet as well as their sales. Read more about MBASE
What Happened to the Enterprise license option?
The Enterprise license is now available only to qualified users.
The Enterprise license aimed at service providers or those wishing to become a video chat service provider. It includes carious edge technologie, streaming from multiple servers, and allows you to provide services to your own network of websites including chat model licensing between websites, billing services and more. Fore more on what you can do with LiveCamNetwork enterprise, Contact us.
What forms of payment can I accept from my customers?
Your website will accept most online forms of payment including Mastercard, Visa, Discover, JCB, Delta, Diners Club, Mastercard Maestro, Visa Blue GiroPay and others. EU payment options including Debit cards is also available.
Geo-targeted payment forms, multilingual support, acceptance of all major global payment types, and multiple currency options enable you to deliver messages to international consumers in a language they understand, and a payment method they are comfortable using. Supplemented with optional fraud control, and 24/7 online consumer support are available.
How and when am I paid for my sales?
Payments are sent to you once per week for all purchases on your website, and once every 2 weeks for all sales your models make via mbase.
If I purchase a license, How do I pay for it?
We accept payments via credit card (Paypal and Google Checkout) as well as wire transfer payments.
Can I upgrade my license after my purchase?
Yes. You can upgrade your license at any time for $100.00 plus the difference in price between your current license and the upgrade.
Can my customers TIP chat models?
Yes. Your customers can tip chat models in both free and paid chat models. A "Send private message on tip" function is built in to encourage more tips. The accounting system will split the value of the tip between the chat model and you, the site owner, any way you like.
I'm new to this. Do you provide business support services?
Yes. 2Much now offers optional business, marketing and chat model support. We will gladly discuss various forms of marketing to new customers and methods of retaining existing customers, but how to improve and grow virtually every part of your business.
Can I hire chat models to work me?
Yes! You can have an unlimited number of cam models to broadcast via your website. You control all of the prices and payouts for each cam model as well.
What are the hardware and software requirments to broadcast?
Both chat models AND customers can use your website with virtually any PC or Mac. Chat models require a webcam and microphone. Chat models must have at least 100kb/s upsteam bandwidth to broadcast live video, but 300kb/s is recommended. Most ISP's in North America offer 750kb/s or more with their basic service package.
How do I get the best video quality?
Speed is everything. Using modern computers & webcam with up to date operating systems and fast Internet connections will give you the best possible video quality. The LiveCamNetwork software can be configured and tweaked to pull the most out of all resources available to you and to be ultra-effecient.
What video resolution can my chat models broadcast in?
The video resolutions include 320x180, 320x240, 352x288, 432x240, 544x288, 640x360, 640x480, 768x480, 800x600, 864x480, 960x720 and 1024x576, in up to 60 frames per second depending on the hardware used.
Does LiveCamNetwork have 2-way video and 2way audio?
Yes. Customers can turn on their cameras and microphones and broadcast back to your chat models in real time with no lag, allowing for true real-time audio/video conversation.
Can I record the video sent to my chat models from my customers?
No.
Do you install credit card processing services on my site?
Yes. We work closely with CCBill, Epoch and Segpay payment processors, and one of these will be installed for you for free. Merchant account & gateway option is available with Enterprise.
Can I use affiliate marketing services to promote my LiveCamNetwork website?
Yes if you are using CCBill as your billing provider. Affiliate marketing will allow you to offer commissions to other webmasters who place your banners on their pages. The commission rate you offer is up to you. Commissions can be 1-time or recurring, and are paid to other webmasters automatically. You can start or suspend the affiliate program at any time.
Do you host my LCN site?
Yes. We offer world-class hosting combined with automatic software updates and security updates for you, all in one package. FTP access is incldued allowing you to make any changes you like, anytime.
Can we host LCN on our own servers?
No. LiveCamNetwork is offered under the Software as a Service model, or SaaS. Any issues regarding the network and connection between servers which may create latency or lag. We maintain & monitor our own servers at cabinets at Peer1 Networks, allowing us reach immediate resolutions with virtually any technical support issue which may arise.
Can I use Google Analytics to track my visitor data? Can this be installed for me? Can you also setup a "Conversion Funnel"?
Yes to all of the above.
Can I customize the look-and-feel?
Yes. You can edit the look-and-feel to include your logos, colors, text, banners, images, etc using any HTML editor such as dreamweaver. If you do not have the skills to do it, we can do it for you.
Where are you located? And where does technical support come from?
We are located in nearby Montreal, Canada, and 24/7 technical support is provided by our in-house staff, not outsourced to any other agency or country.
How can I see a demo?
You can request a demo by Contacting us or by calling 1-866-892-5122, extension #1.
Is installation included? How long does it take? Do you install it for me?
Yes installation is included. It takes about 4 to 5 business days and is performed for you by our trained technical staff.