Stop losing revenue to anonymous viewers. The ViewerIQ transforms casual browsers into tracked, tiered, and understood customers with AI-powered intelligence that predicts behavior, calculates lifetime value, and automates relationship management at scale.
The ViewerIQ is an integrated intelligence and CRM system designed specifically for live streaming platforms. It operates on three levels—Users, Streamers, and Administrators—each with purpose-built tools to maximize engagement, spending, and long-term customer value.
Users create rich public profiles with photo galleries, interest tags, and privacy controls that build trust and community. Streamers gain access to a complete CRM showing who's spending, who's at risk of leaving, and exactly what each customer prefers. Administrators see predictive analytics across the entire platform—lifetime value forecasts, churn risk scores, and tier classifications updated automatically every hour.
This isn't generic CRM software retrofitted for streaming—it's purpose-built from real operator experience to solve the specific problem of turning anonymous traffic into identifiable, valuable, retained customers.
Give users the tools to build identity and community on your platform.
Professional relationship management for every performer on your platform.
Platform-wide intelligence with predictive modeling and risk assessment.
Every customer is automatically classified into one of five tiers based on spending behavior, session frequency, and engagement patterns. Streamers see tier badges instantly—no manual tracking required.
Free chat viewers - no spending history yet
First-time spenders - testing the waters
Repeat customers - consistent session patterns
High-value customers - significant spending history
Top-tier spenders - your most valuable customers
Accessible from the earnings submenu, the Streamer CRM puts complete customer intelligence at every performer's fingertips. No more forgetting names, preferences, or spending patterns—everything is tracked automatically.
See all paying customers at a glance with profile pictures, tier badges, and follower heart icons. Instantly identify your whales, regulars, and new spenders without digging through transaction logs.
Complete session history with second-precision duration tracking. Know exactly how long each customer has spent in private shows, group sessions, or free chat. See spending patterns emerge over time.
AI-calculated compatibility scores factor in follower status, spending history, and session type preferences. Prioritize customers most likely to convert and spend based on actual behavioral data.
Add typed notes with categories: general observations, customer preferences, warnings, or follow-up reminders. Notes are private to each streamer—customers never see them, and other performers can't access them.
Create colored tags to organize customers by interest, behavior, or any custom criteria. Quickly filter your customer base to find high rollers, foot fetish fans, or returning customers from last week.
Heart icon indicators show which customers follow the streamer. Track follower growth over time and see exactly who's engaged enough to want notifications when you go live.
Platform administrators gain access to predictive analytics for every user on the system. See lifetime value projections, churn risk assessments, and spending trends—all calculated automatically and cached for instant access.
AI-powered forecasting estimates total revenue potential for each customer based on spending patterns, session frequency, and engagement metrics. Identify high-value customers before they fully mature.
Predictive churn scores (0-100%) identify customers at risk of leaving. Catch declining engagement early with algorithmic detection of reduced session frequency, spending drops, or inactivity patterns.
Track spending velocity over time. See which customers are increasing spend (upsell candidates), maintaining consistent patterns (retention targets), or declining (churn intervention needed).
Measure user engagement beyond spending: login frequency, profile completeness, streamer follows, and session participation. Understand the full picture of customer involvement.
Analytics recalculate automatically every hour via cron job. All metrics stay current without manual intervention. Manual recalculation available for immediate updates when needed.
Streamers only see data about their direct customer interactions. Admins see platform-wide analytics. Public profiles respect user privacy settings. Everything operates within clear permission boundaries.
Most streaming platforms treat users as disposable traffic. Viewers come, watch free content, and disappear. Performers can't remember who spent before or what they liked. Administrators have no visibility into who's valuable and who's about to churn.
It costs 5-25x more to acquire a new customer than retain an existing one. A 5% increase in retention can boost profits by 25-95%. Yet most platforms pour money into acquisition while letting existing customers slip away unnoticed.
When streamers know customer preferences, they deliver better experiences. When admins can predict churn, they can intervene. When users have profiles and identity, they form attachments to the platform. Intelligence turns anonymous traffic into retained, valuable customers.
The ViewerIQ integrates directly into Miricam's existing architecture. No separate login, no external dashboard, no data export/import loops. It's built into the platform at the database level.
Analytics calculations happen server-side with cached results stored in the database. Hourly cron jobs ensure metrics stay current without impacting real-time platform performance.
Granular permission controls ensure streamers only see their own customer data, admins see platform-wide analytics, and public profiles respect user privacy settings. No data leakage between roles.
Profile photos automatically resize and optimize on upload. Support for 1 main photo + 6 gallery images with WebP conversion for bandwidth efficiency. CDN-ready for global distribution.
Machine learning models trained on platform spending patterns calculate LTV and churn risk. Algorithms improve over time as more behavioral data accumulates on your specific user base.
Indexed queries and strategic caching keep the CRM responsive even with thousands of customers per streamer. Analytics pre-calculation means instant load times for admin views.
User timezone settings enable personalized scheduling and notification delivery. Streamers can see when customers are most likely online based on historical session patterns and timezone data.
Lower cost to retain vs. acquire customers
Profit increase from 5% retention improvement
Visibility into customer spending and behavior
Tier classification and analytics updates
The ViewerIQ doesn't just track customers—it transforms how your entire platform operates. Streamers deliver personalized experiences. Administrators make data-driven intervention decisions. Users build identity and attachment. Revenue compounds instead of resetting with every new visitor.
Request a DemoThe ViewerIQ is included with all Miricam Enterprise licenses and available as an add-on module for Pro and Standard tiers. Installation includes full database setup, analytics algorithm configuration, and cron job scheduling—no technical expertise required.